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Policies

1. Ordering & Payments ​
Bookings & Deposits
 
  • All enquiries must be submitted through an order form via our website.
 
  • We require a minimum of 2 weeks notice for celebration cakes and a minimum of 2 months notice for wedding cakes.
  • All bespoke orders require a non-refundable deposit to secure your booking. 
     
  • All bookings require a 50% non-refundable deposit and your order will not be confirmed until this deposit has been made.
 
  • The remaining balance must be paid in full the day before collection for celebration cake and 10 days before the wedding date for wedding cakes.
     
  • If full payment is incomplete by the due date, the customer will not receive their order until the balance is cleared.


Pricing & Payment Methods
 
  • Each cake is individually priced, with costs varying according to size, design and individual requirements. 

    All payments are accepted via bank transfer only.

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 2. Refunds & Cancellations​
Refunds
 
  • As each order is bespoke to the customer, we do not offer refunds once the order is complete. 
     
  • Refunds will not be issued for dissatisfaction of design if it aligns with the order brief, change of mind, cancellations. 


Cancellations
 
  • All deposits are non-refundable and non-transferable. 
     
  • If an order is to be cancelled, please get in contact with us as soon as possible. 

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3. Collection & Delivery​
Collection
 
  • Collection is from the Walsall WS2 (West Midlands) area. The full address will be given upon booking. 
     
  • A collection time will be confirmed no later than 5 days before your collection date. Please aim to be on time as late collections are unacceptable. 
 
  • Once the cake is in your possession, you assume responsibility and we are no longer liable for any damages that may happen during transportation and storage. 


Delivery
 
  • Weddings and tiered cakes are eligible for delivery, and a delivery charge will be applied. For weddings, all tiered wedding cakes must be delivered to the venue by us, we do not allow collections. 
     
  • Delivery charges vary subject to distance & time taken to setup. 

     
Transportation​
 
  • Cakes must be transported in the passenger footwell of a car, with the air conditioning turned on. 
 
  • Cakes should NOT be held or placed on the seat.
 
  • We are not responsible for any damages caused during transport.
 
4. Cake Storage​
  • Cakes should be stored in the fridge until 1 hour before serving, where they should be at room temperature. 
     
  • Any leftover cake should be securely wrapped in cling film (to prevent them drying out) and stored in the fridge. Cakes can last up to 5 days in the fridge. 
 
  • Once the cake is in your possession, you assume responsibility and we are no longer liable for any damages that may happen during transportation and storage. 
 
5. Allergens & Dietary Requirements​
  • While we take great care in our baking, we cannot guarantee our products are free from allergens such as nuts, gluten, dairy, eggs or other common allergens. Please ensure your guests are aware of this. 
     
  • We do not cater for allergens for specific dietary requirements.​
 
6. Design & Inspiration​
  • Inspiration images are welcomed and used as a reference point for overall style, colour palette, and aesthetic direction. While these images help guide the design process, they are not replicated exactly.
     
  • ​Each cake is created in line with Shan’s Delights’ signature style, ensuring a cohesive and refined finish that reflects both your vision and our creative approach. As every cake is handcrafted, variations in colour, texture, and decorative details may occur and are part of the bespoke nature of the service.​
 
7. Photography & Social Media
  • We have the right to reproduce, print and publish any images of the cake for promotional purposes. This includes, but is not limited to, portfolios, brochures, business cards, Internet, social media, web page or other electronic media advertising or other promotional materials.​
8. Agreement to Terms
  • It is the client’s responsibility to provide accurate information, including event date and delivery details. Shan’s Delights cannot be held responsible for issues arising from incorrect or incomplete information.
 
  • By placing an order with Shan’s Delights, you agree to the following terms and conditions. These terms are in place to ensure a clear, professional, and enjoyable experience for all clients.
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